1. Introduction

By using VXK TECH services, websites, customer portals, applications, or support channels, you agree to the collection and use of information in accordance with this Privacy Policy.

We are committed to complying with applicable privacy and data protection laws in South Africa, including the Protection of Personal Information Act (POPIA).

We take appropriate technical and organisational measures to ensure that your personal information remains secure and confidential.

2. Information We Collect

We collect information necessary to provide reliable IT, fibre connectivity, network solutions, customer support, billing services, and infrastructure management.

2.1 Personal Information You Provide

• Full name and surname
• South African ID number or company registration details (where required)
• Email address and phone number
• Physical and installation address
• Billing and payment information
• Customer support communications
• Account login credentials

2.2 Information Automatically Collected

• IP addresses and network identifiers
• Device and router information
• Browser type and operating system
• Usage statistics and bandwidth consumption
• Connection logs and service performance data
• Location information when permitted
• Cookies and tracking technologies

2.3 Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve user experience, analyse website traffic, remember preferences, and enhance security.

You may disable cookies through your browser settings, although some features of our services may not function properly.

3. How We Use Your Information

We use collected information for the following purposes:

• Providing IT, fibre, and network solutions services
• Installing and maintaining network equipment
• Managing customer accounts and billing
• Processing payments and invoices
• Providing technical support and troubleshooting
• Improving network performance and reliability
• Detecting fraud, abuse, or unauthorised activity
• Sending service announcements and maintenance notices
• Complying with legal and regulatory obligations
• Improving our website, systems, and customer experience

4. Network Monitoring and Acceptable Use

As a technology and network solutions provider, VXK TECH may monitor network traffic, bandwidth usage, and service performance to ensure network stability, security, and compliance with our Acceptable Use Policy.

We do not intentionally monitor the contents of private communications unless:

• Required by law or lawful authority
• Necessary to investigate abuse, fraud, or security threats
• Required to maintain network integrity and service quality

5. Information Sharing and Disclosure

We do not sell or rent your personal information to third parties.

We may share information in the following situations:

5.1 Service Providers

We may share information with trusted third-party providers who assist us with billing, technical support, hosting, network infrastructure, payment processing, or customer communication services.

5.2 Legal Requirements

We may disclose information where required by law, court order, government authority, or to protect the rights, safety, and property of VXK TECH, our customers, or the public.

5.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets, customer information may be transferred as part of the business transaction.

6. Data Retention

We retain personal information only for as long as necessary to:

• Provide our services
• Maintain billing and tax records
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain network and security logs

When information is no longer required, it will be securely deleted or anonymised where reasonably possible.

7. Data Security

We implement reasonable technical and organisational safeguards to protect your information from unauthorised access, disclosure, alteration, or destruction.

• Secure SSL/TLS encryption
• Firewall and network security protections
• Restricted staff access to sensitive information
• Regular monitoring and security maintenance
• Secure data storage practices

Although we strive to protect your information, no method of electronic transmission or storage is completely secure.

8. Your Rights and Choices

In accordance with applicable law, you may have the right to:

• Request access to your personal information
• Correct inaccurate or outdated information
• Request deletion of certain information
• Object to specific processing activities
• Withdraw consent where processing is based on consent
• Request information about how your data is used

Requests may be submitted using the contact details below.

9. Children's Privacy

Our services are not directed toward children under the age of 18. We do not knowingly collect personal information from minors without appropriate parental or guardian consent.

10. Third-Party Websites

Our website or services may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those websites.

Users are encouraged to review the privacy policies of third-party sites before providing personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or our business operations.

Updated versions will be posted on this page together with the revised effective date.

Continued use of our services after updates constitutes acceptance of the revised policy.